satisfaction

I worked as Senior Customer Service at Italian fabric company Miroglio, which is the famous fabric manufacturing corporation in World. My job responsibility as following :Responsible for the cheap straighteners follow up and coordination, make sure orders are efficiently under running and fulfilled .a. Order confirmation and deal with confirmed chi pink dazzle in time, kindly follow every order ( firstly receipt the PO of client ,then enter the SO in system , transfer the client’s PO to planner for production planning , at last arrange the shipment and make sure to get the payment ), the on time delivery rate in 2007 is 98%.b. Handling customer’s feedback and complaint. Resolve customer issues appropriately.c. Monitor customer satisfaction survey, and analyze feedback for continuous improvement. Client satisfaction rate after investigating is 100%.Statistic and submit the accurate sales data termly a. Statistic the sales data and submit the sales report to GM termly , track the order process and sales targetfulfillment status ;b. Submit the GM and Italy headquarter all the sales revenue reports monthly .c. Help and push Italy headquarter to fulfill and update the quotation for Asia & Pacific area termly .Funnel Management and opportunity pipeline trackinga. Collect the potential clients information from marketing persons , then assign them to the salesmanwho take charge of this kind of market reasonably and chi hair straightener ;b. Communicate with clients well, cooperate with internal project development dep. efficiently to track the new project fulfillment process. After client confirm the new project , acquire covering formal orders from clients ;c. Record and update the business opportunity registration of European clients in Asia and Pacific area market . And also Cooperate with Italy headquarter to deal with relevant business ( their own factory or office or their partner in Asia & Pacific area book the order ) efficiently in time .